www.visitportugal.com

COVID-19 | Frequently Asked Questions

Portugal Tourism Response

Are you in Portugal?


Are there any circulation restrictions on travelling as a tourist in Portugal?

Portugal is in a state of emergency, declared until 1 March, with several restrictions on circulation within the territory where you can only circulate in specific and authorised situations. Due to the epidemiological evolution in Portugal, exits from the territory were restricted and the border control with Spain was restored. All measures implemented can be found at www.visitportugal.com/en/node/421175 or at EstamosOn (in Portuguese).

The public transportation is working?
Yes, public transport remains in operation, but has reduced the capacity of vehicles and/or trains to 2/3 of their total capacity and it is mandatory to wear a facial mask.

Are there any rules for restaurants and cafés?
At the moment, cafes and restaurants are closed, and only take-away and home delivery services are allowed.

Is it possible to visit museums or other tourist attractions?
No, at the moment all museums, cultural and leisure spaces are currently closed.

As a foreigner, what to do if I need health care?
According to Portuguese law, all foreign citizens have access to the National Health Service. However, there are specific procedures for access, considering the country of origin, whether it is a European Union country or a country that has a bilateral agreement with Portugal. To learn more, click on "About Portugal / Useful Information" (in the menu at the top of this page) and choose the "Health" option or consult the Portuguese National Health Service.

As a visitor to Portugal, where can I easily test for Covid 19?
If you are a visitor to Portugal you can receive the test for Covid-19 (RT-PCR) shortly after arrival, before departure or at any time, in one of the hospitals and clinics included in the Portugal Health Passport, all of which provide you personalized support in your language. The results for the tests may be obtained in 72 hours or less. More information is available at test.covid19@portugalhealthpassport.com.

Is there any travel insurance that covers expenses related to Covid-19?
Portugal has developed a travel insurance for visitors residing abroad - Portugal Travel Insurance - which covers, among other aspects, medical, surgical, pharmaceutical and hospital expenses related to Covid-19, as well as cancellation, interruption expenses or extension of the trip also for reasons of Covid-19. For more information contact portugaltravelinsurance@bonus-seguros.pt / www.portugaltravelinsurance.com

Do you want to come to Portugal?

I plan to fly to Portugal soon. Is it possible?
Air travel to and from Portugal is allowed to:
- European Union countries;
- Schengen Associated Countries - Liechtenstein, Norway, Iceland, Switzerland – and the United Kingdom;
- Australia, China (including Hong Kong and Macao), South Korea, New Zealand, Rwanda, Singapore, Thailand, Uruguay.
Passengers from countries with an incidence rate of 500 cases or more per 100,000 inhabitants in the last 14 days - Czech Republic, Slovakia, Slovenia, Spain, Estonia, Ireland, Lithuania, Latvia – must present a negative test to COVID-19 (RT-PCR), carried out within 72 hours before boarding time and must comply, after entry in mainland Portugal, a period of prophylactic isolation of 14 days, at home or in a place indicated by health authorities. Prophylactic isolation does not apply to passengers on essential travels and whose length of stay in national territory, certified by return ticket, does not exceed 48 hours.
Passengers coming from countries that have a incidence between 150 and 500 cases per 100,000 inhabitants in the last 14 days - Germany, Austria, Belgium, Cyprus, Croatia, Denmark, France, Hungary, Italy, Luxembourg, Malta, the Netherlands, Poland, Romania, Sweden, Switzerland – must present a negative test to COVID-19 (RT-PCR), carried out within 72 hours before boarding time.
Before travelling, visitors should obtain and confirm information about procedures and restrictions from the airline company. 
More information at www.sef.pt.

Flights from the United Kingdom and from Brazil:
- Only passengers on flights from the United Kingdom or from Brazil who are nationals or citizens legally resident in Portugal are allowed to enter Portugal.
- All passengers must present a negative test to COVID 19.
- Upon arrival in the national territory, citizens who do not have proof of negative test results will be sent by the competent authorities to be carried out inside the airport. In this case, citizens will have to remain in isolation, under the terms defined by health authorities.

Flights between Portugal and other destinations will only be permitted for essential travel. In this case, passengers must present a negative test to COVID-19 (RT-PCR), carried out within 72 hours before departure time. This test is not asked in Portugal for those who are in transit and do not have to leave the airport facilities. “Essential travel” is defined as trips allowing the transit, entry into and departure from Portugal for the following persons:
- citizens of a European Union member state, Schengen Associated countries and their family members;
- citizens repatriated through consular assistance;
- third-country nationals travelling for professional purposes, study, family reunions, health and humanitarian reasons and under the reciprocity principle.In essential travels, national and foreign citizens with legal residence in Portugal and also diplomatic personnel accredited in Portugal who, exceptionally, do not present the test, will have to do it on arrival, at the airport, and at their own expense. Foreign passengers who embark without the test performed, will be refused entry into national territory, with the airline being the subject of a fine.

Before planning your trip, consult the European Union website - https://reopen.europa.eu - where you can find information on each country about borders, available means of transport, travel restrictions, health and public safety measures, as well as as well as other practical information for travellers.

Is there a form to fill in before the flight? I was told about the "Passenger Locator Card".
For trips to Portugal, passengers must fill in a form from the Health Authorities - Passenger Locator Card - available at  https://portugalcleanandsafe.pt/en/passenger-locator-card.
This information should be used to contact passengers in case of any COVID-19 cases on board. It can be filled in online, but if there are any difficulties, the form can be handed in by the airline on paper and filled in during the flight.

How can I have information about the evolution of the pandemic in Portugal?
You can get updated information on the evolution of the COVID-19 pandemic in Portugal at WHO - World Health Organization (https://covid19.who.int/region/euro/country/pt) or at DGS – Portuguese General Directorate of Health (https://covid19.min-saude.pt/).

Is there a way to find out if tourist activities follow hygiene and cleaning measures for the prevention and control of the new COVID-19 virus?
Turismo de Portugal has developed a “Clean & Safe” stamp in order to identify travel related providers that comply with the hygiene and cleaning measures needed to control the transmission of the virus and other potential infections.
More information in https://www.visitportugal.com/en/node/422183

I have a scheduled flight to Portugal. Can you tell me if the flight is confirmed and how can I be refunded if it is canceled?
You should contact the airline directly to confirm this information and find out how it can be refunded.
Below we indicate links to the websites of the Airlines and ANA - Aeroportos de Portugal, where you can get more detailed information:
https://www.flytap.com
https://www.ryanair.com
https://www.airfrance.co.uk
https://www.lufthansa.com
https://www.eurowings.com
https://www.easyjet.com
https://www.ana.pt

I have a trip booked for Portugal. / I have accommodation booked for a tourism stay in Portugal. 
Due to the outbreak of COVID-19 I need to cancel the reservation. How can I do it? How can I get a refund?

You should contact the company, establishment or platform where you made your reservation.


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