www.visitportugal.com

COVID-19 | Frequently Asked Questions

Portugal Tourism Response

Are you in Portugal? 


The public transportation is working?
Yes, public transport remains in operation, but has reduced the capacity of vehicles and/or trains to 2/3 of their total capacity and it is mandatory to wear a facial mask.

Are there any rules for restaurants and cafés?
Yes. The restaurants and cafés are open complying with several rules of hygiene and social distance.
Cafes and bars must close until between 8pm and 11 pm. Restaurants must close at 1:00 am.

Is it possible to visit museums or other tourist attractions?
Yes, tourist attractions such as monuments, museums, zoos or aquariums are open to visitors, who must comply with the rules of social distance and wear face masks.

Are there any new rules to observe for the frequency of public spaces?
Yes, depending on its size, the different places, such as libraries, stores and supermarkets, allow only a small number of people to enter each time, who must wear a face mask.

What about going to the beach?
The bathing season began on june 6 with the beaches being supervised and the access conditioned by rules of circulation and use, that include social distance and limited occupation. More information at https://www.visitportugal.com/en/content/going-beach.

What about traveling around the country, walking or driving, are there any restrictions?
There are no restrictions on travelling within the country. Social distancing rules and the use of a face mask should be observed in the places where it is indicated.

As a foreigner, what to do if I need health care?
According to Portuguese law, all foreign citizens have access to the National Health Service. However, there are specific procedures for access, considering the country of origin, whether it is a European Union country or a country that has a bilateral agreement with Portugal. To learn more, click on "About Portugal / Useful Information" (in the menu at the top of this page) and choose the "Health" option or consult the Portuguese National Health Service.

As a visitor to Portugal, where can I easily test for Covid 19?
If you are a visitor to Portugal you can receive the test for Covid-19 (RT-PCR) shortly after arrival, before departure or at any time, in one of the hospitals and clinics included in the Portugal Health Passport, all of which provide you personalized support in your language. The results for the tests may be obtained in 72 hours or less. More information is available at test.covid19@portugalhealthpassport.com.

Is there any travel insurance that covers expenses related to Covid-19?
Portugal has developed a travel insurance for visitors residing abroad - Portugal Travel Insurance - which covers, among other aspects, medical, surgical, pharmaceutical and hospital expenses related to Covid-19, as well as cancellation, interruption expenses or extension of the trip also for reasons of Covid-19. For more information contact portugaltravelinsurance@bonus-seguros.pt / www.portugaltravelinsurance.com.
 

Do you want to come to Portugal?

I plan to fly to Portugal soon. Is it possible?
Air travel to and from Portugal is allowed to:
- European Union countries;
- Schengen Associated Countries - Liechtenstein, Norway, Iceland, Switzerland – and the United Kingdom;
- Australia, Canada, China, South Korea, Georgia, Japan, Morocco, New Zealand, Rwanda, Thailand, Tunisia, Uruguay.
It is not necessary to present the COVID-19 Test on these flights, unless the destinations are the archipelagos of Madeira or the Azores.

Flights between Portugal and other destinations will only be permitted for essential travel. In this case, passengers must present a negative test to COVID-19 (RT-PCR), carried out within 72 hours before departure time. This test is not asked in Portugal for those who are in transit and do not have to leave the airport facilities. “Essential travel” is defined as trips allowing the transit, entry into and departure from Portugal for the following persons:
- citizens of a European Union member state, Schengen Associated countries and their family members;
- citizens repatriated through consular assistance;
- third-country nationals travelling for professional purposes, study, family reunions, health and humanitarian reasons and under the reciprocity principle.In essential travels, national and foreign citizens with legal residence in Portugal and also diplomatic personnel accredited in Portugal who, exceptionally, do not present the test, will have to do it on arrival, at the airport, and at their own expense. Foreign passengers who embark without the test performed, will be refused entry into national territory, with the airline being the subject of a fine.

Before planning your trip, consult the European Union website - https://reopen.europa.eu - where you can find information on each country about borders, available means of transport, travel restrictions, health and public safety measures, as well as as well as other practical information for travellers.

How can I have information about the evolution of the pandemic in Portugal?
You can get updated information on the evolution of the COVID-19 pandemic in Portugal at WHO - World Health Organization (https://covid19.who.int/region/euro/country/pt) or at DGS – Portuguese General Directorate of Health (https://covid19.min-saude.pt/).

Is there a way to find out if tourist activities follow hygiene and cleaning measures for the prevention and control of the new COVID-19 virus?
Turismo de Portugal has developed a “Clean & Safe” stamp in order to identify travel related providers that comply with the hygiene and cleaning measures needed to control the transmission of the virus and other potential infections.
More information in https://www.visitportugal.com/en/node/422183

I have a scheduled flight to Portugal. Can you tell me if the flight is confirmed and how can I be refunded if it is canceled?
You should contact the airline directly to confirm this information and find out how it can be refunded.
Below we indicate links to the websites of the Airlines and ANA - Aeroportos de Portugal, where you can get more detailed information:
https://www.flytap.com
https://www.ryanair.com
https://www.airfrance.co.uk
https://www.lufthansa.com
https://www.eurowings.com
https://www.easyjet.com
https://www.ana.pt

I have a trip booked for Portugal. Due to the outbreak of COVID-19 I need to cancel the reservation. How can I do it? How can I get a refund?
You must contact the company where you booked your trip. In the case of trips organized by travel agencies, dated between March 13, 2020 and September 30, 2020, which are not carried out or are canceled due to a fact attributable to the outbreak of the Covid-19 disease pandemic, consumers have the right to choose one of the following:
- issue of a voucher of equal value to the payment made by the traveler that will be valid until December 31, 2021;
- rescheduling the trip until December 31, 2021 by agreement between the client and the company.
In case of not using the voucher until December 31, 2021 or if there is no rescheduling, you will be entitled to a refund of the amount spent, which must be made within 14 days.

I have accommodation booked for a tourism stay in Portugal. Due to the outbreak of COVID-19 I need to cancel the reservation. How can I do it? How can I get a refund?
You must contact the establishment where you booked your stay. If you have booked your stay in an hotel establishment/local accommodation located in Portugal, directly or through online platforms, for the period from March 13, 2020 to September 30, 2020, and it was not carried out or was canceled due to a fact attributable to the outbreak of the Covid-19 disease pandemic, you have the right to choose one of the following:
- issue of a voucher of equal value to the payment made by the guest and valid until December 31, 2021;
- rescheduling of the accommodation service reservation until December 31, 2021, by agreement between the guest and the tourist establishment/local accommodation.
In case of not using the voucher until December 31, 2021 or if there is no rescheduling, you will be entitled to a refund of the amount spent, which must be made within 14 days.


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